HID FARGO Discontinues Previous Generation of Card Printers

The purpose of this Technical Update is to announce the Obsolescence of all HDP5000 (2008) (models 0890xx, built prior to 2013). Please review the following information carefully.

Discontinued Service: Our repair may be unable to service 1st generation HDP5000 printers and lamination unit.

Technical Support will no longer be issuing RMA’s for these printers. Spare parts are limited, we do not guarantee that any spare parts will be available, so please check pricing and availability when ordering. Most material/consumable part numbers will be available for purchase until further notice.

Note: This update does not include the HDP5000 (2013) (0896xx through 0899xx) or HDP5600 printer models.

For support with your existing printer, we would be happy to diagnose any issues to see if thorough servicing can resolve your issues. If parts are needed to complete service, we will do our best to source them. If repair cannot be completed, we will return your printer with diagnostic service or issue a trade in credit if you choose to purchase a replacement unit.

DISCONTINUED as of 2017:

DTC1000 System 1/31/2011 4/30/2014 4/30/2017

DTC4000 System 1/31/2011 4/30/2014 4/30/2017

DTC4500 System 1/31/2011 4/30/2014 4/30/2017

DTC4500 Lam Module 10/27/2010 4/30/2014 4/30/2017

DTC1000M 3/26/2011 4/30/2014 4/30/2017

DTC1000 9/1/2010 4/30/2014 4/30/2017

DTC4000 9/1/2010 4/30/2014 4/30/2017

DTC4500 9/1/2010 4/30/2014 4/30/2017

HDP5000 – 2008 System 1/1/2008 9/30/2013 9/30/2016

HDP5000 – 2008 7/1/2007 9/30/2013 9/30/2016

HDPii 11/1/2007 9/30/2013 9/30/2016

HDP600 CR100 v2 5/1/2010 1/31/2012 12/15/2014

DTC550 System 7/1/2007 3/31/2011 12/15/2014

DTC400e System 6/17/2008 3/31/2011 12/15/2014

C30e 6/17/2008 3/31/2011 12/15/2014

C30e System 6/17/2008 3/31/2011 12/15/2014

DTC550 9/1/2005 3/31/2011 12/15/2014

DTC400e/C30e Flipper Module 6/17/2008 3/31/2011 12/15/2014

DTC400e 6/17/2008 3/31/2011 12/15/2014

PREVIOUSLY DISCONTINUED ITEMS:

HDP600 2/27/2004 12/31/2008 7/1/2012

DTC400/C30 Flipper Module 11/1/2004 6/17/2008 12/1/2012

DTC400 9/1/2004 6/17/2008 12/1/2012

DTC400 System 7/1/2007 6/17/2008 12/1/2012

C30 9/1/2005 6/17/2008 12/1/2012

C30 System 9/1/2005 6/17/2008 12/1/2012

CardJet C7 3/1/2003 9/1/2007 12/31/2010

CardJet 410 3/1/2003 9/1/2007 12/31/2010

SecureMark Workstation 3/1/2005 12/1/2007 9/1/2011

CardJet C7 System 3/1/2003 9/1/2007 12/31/2010

CardJet 410 System 3/1/2003 9/1/2007 12/31/2010

DTC300 9/1/2004 9/29/2006 12/29/2009

DTC515/DTC525 9/1/2000 6/30/2006 12/31/2009

DTC515-LC/DTC525-LC 9/1/2002 6/30/2006 12/31/2009

DTC500LE 9/1/2000 6/30/2006 12/31/2009

HDP820 3/1/2002 6/30/2006 12/31/2009

HDP825 3/1/2002 NA 12/31/2009

C25 9/1/2000 NA 12/31/2008

C11/M11 6/1/2002 NA 12/31/2007

C16 6/1/2002 NA 12/31/2007

DTC510 9/1/2000 NA 12/31/2007

DTC520 9/1/2000 NA 12/31/2007

Pro-LX 3/1/2002 NA 12/31/2006

Pro/Pro-L 2/1/1998 NA 12/31/2006

DTC700 6/1/2000 NA 3/31/2006

HDP700 1/1/2000 NA 3/31/2006

C15/C10/M10 9/1/1999 NA 3/31/2006

4225/4250/Quatro/Uno 1/1/1997 NA 3/31/2006